More often than not, businesses are turning to offshore call centers as a means of business process outsourcing. From managing customer service calls to scheduling on-site maintenance, call centers in countries like the Philippines are able to solve problems and take care of a wide range of critical functions every day.

State-of-the-art call centers are transforming and enhancing the way that businesses operate in remarkable ways. Business process outsourcing has been made fast and efficient by the latest technological advancements. Some of the exciting features in offshore call centers include:

VoIP – Most call centers are using voice-over-internet-protocol (VoIP) technology as an alternative to a land telephone line to field and place phone calls these days. Some advantages of VoIP technology include tremendous cost-savings, as they are quite affordable to install and maintain. Better yet, international calling is incredibly inexpensive, and the technology can support a dramatic volume of calls. In a call center, VoIP essentially means better service for customers, and the savings are cost-effective for call centers and the businesses that outsource to them.

Monitoring Tools – Call centers across the globe are utilizing a variety of monitoring tools that are designed to enhance employee performance and customer service. Call monitoring allows supervisors and managers to review calls and critique call center agents, ensuring there is constant improvement.

Reporting Tools – Raw data is important for company that is outsourcing work and the call center that is managing these services. Reporting tools help to track progress toward monthly, quarterly and annual goals. The modern call center features state-of-the-art reporting tools that are completely customizable to meet business objectives. Business process outsourcing data is easily cataloged and tracked with these great reporting tools.

The unique features in faraway call centers contribute to the fact that offshoring has never been so enticing, practical or lucrative. Technology will continue to serve as the fuel for modern business, and offshore call centers are leading by example. With their highly functional VOIP systems, monitoring tools and reporting tools, they offer exciting solutions for businesses that just can’t be matched domestically. Whether you outsource your work to Bangalore, India or Davao City, Philippines, rest assured that the technology in the business outsourcing processing industry will help you accomplish your organization’s ultimate goals.

Once again, the prisoners in the Cebu Provincial Detention & Rehabilitation Center have prepared a fitting tribute to Michael Jackson the “King of Pop” who died this week on Thursday June 25th 2009.

The original, you may recall, was a smash hit on YouTube with over 25 million views worldwide. This began as an experiment to get the detainees into better shape and allow for bonding and it’s turned into a meme. In case you missed the original, a must watch:

Whatever your thoughts on Michael Jackson, his influence around the world is incredible and his music has a timeless quality about it that does tend to bring people together. Whether you’re watching this from your living room or you were involved in this as an inmate in Cebu, Philippines, best of luck to you and yours wherever life might take you. RIP Michael.

If you enjoy working in a call center or the business process outsourcing (BPO) field, chances are that you are looking for an opportunity to advance your career. After spending time on the frontlines learning the tricks of the trade, you have the skills and knowledge to move up the corporate ladder. How do you set yourself apart from a sea of other candidate in the call center or BPO industry? (more…)

In order for Small and Medium Enterprises (SMEs) to compete with larger companies or corporations, hiring more human resources or expanding operations is a must. This is a very taxing and expensive undertaking, especially for SMEs with limited financial resources or office space.

(more…)

Despite the current world economic crisis, Davao City is a booming city. Davao has been touted as one of the most live-able and peaceful cities in Asia.

And as such, it has attracted the eyes of local and foreign investors. There are currently 3 major malls being built in the city, two of which has facilities for technology hubs and outsourcing office spaces. More than a dozen residential property developments are also underway. And with the operation of the Davao International Airport, more investments are pouring in.

(more…)

Finding a good outsource partner is akin to looking for a boyfriend or girlfriend; it takes time, energy, and a significant personal investment to build a strong and healthy relationship. Most people get to know each other by asking and responding accordingly to a series of questions. The outsourcing process should be no different. These five questions are designed to help you get to know your potential outsourcing partners before you commit to a long-term relationship.

Does the match meet your goals and objectives for using business process outsourcing? Businesses choose to outsource for many different reasons. The primary one is usually money-related and features an attempt to cut costs. In addition to cost-cutting measures, business process outsourcing has the potential to meet other company goals and objectives. Put aside thoughts about money and think for a moment to make sure your potential outsourcing match meets other goals, such as quality assurance, enhanced security or improved customer service. (more…)

Managers in any given company often face a dilemma when it comes to job performance. They are bogged down with numerous responsibilities, but the problem of balancing high-performance and company goals never seems feasible. With so many tasks to accomplish and problems to solve, the modern manager can’t possibly get it all done. Business Process Outsourcing (BPO) is one way to free managers from time consuming tasks and allow them to achieve their full potential, taking the business to new heights along the way. Here are three ways that BPO can help managers boost performance and meet company goals: (more…)

There are plenty of reasons why people love Davao City. Here are a few…

Cheap and delicious food
There are a lot of restaurants in Davao City offering various dishes and cuisines. Most of them are at very affordable prices such as P100 steaks and P45 coffee cups. Some are more high end, but still cheaper than in other metropolitan cities in the Philippines. Davao is also home to many tropical fruits and fresh seafood.

(more…)

From islands to highlands… that’s one of Davao City‘s selling points. If you want to experience the beach one day, and enjoy the cool breeze of the mountainside the very next day, then it’s Davao you must go to. Davao has a very relaxed and chill atmosphere far from your usual rushed, busy, and traffic-ridden metropolitan cities. And the best thing about it is almost everything is within an hour or so away.

(more…)

How SEO Saved Outsourcing
By Floyd Buenavente

SEO or Search Engine Optimization (The process of listing a website in the first page of major search engines through web development, link-building and internet marketing) is gaining notoriety through the years, it has produced a number of successful campaigns in different parts of the world particularly in India and the Philippines.

Multi-National Companies have recognized the strength of the internet and search engines in being able to give a major push in their products and get a hold of the global market.

(more…)