In his article, “Protectionism’s the wrong response to outsourcing,” George F. Russell asserts that most fears regarding outsourcing which can cause Protectionism are unfounded and caused by lack of information or misinformation. Those arguing for Protectionism insist that outsourcing will decrease jobs.

Truth is, outsourcing spurts growth in businesses, thereby actually creating jobs. Russell cites a McKinsey & Company study which states “that roughly six new jobs are created for every five lost to outsourcing, and the new jobs are generally higher-paying.”

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India Vs Philippines – The Philippines Edge On Outsourcing Options For Medium Businesses

By Justin Cooke

India has long been considered the outsourcing capital of the world. India raked in over US$7 billion of the offshore BPO industry, more than 60% of the offshore component worldwide. Estimates point to nearly US$50 billion by the year 2012, helped along in no small part by the global financial crisis we’re currently experiencing. With industry growth at nearly 35% each year for the last five years, it’s no wonder the Philippines are looking to gain market share.

Outsourcing in the Philippines is taking flight primarily through call centers that have sprung up across the country. Primarily centered around Manila, Cebu, and Davao City, the abundance of talent at a lower cost has made the Philippines a much more viable option in recent years, especially where medium-sized businesses are considered. Below are some examples where the Philippines maintains an edge over India: (more…)

Outsourcing is definitely a big and still booming industry in the Philippines. And there are more than enough reasons why you should outsource to the Philippines. However, there are also things that you should know about the Filipinos and their culture to help you have better working relations with your Filipino employees.

Kittleson and Carpo offers very good insights on the Filipino culture and it’s quirks that outsourcing companies and clients must know.

Business with Pleasure
First, Filipinos like mixing business with pleasure. While most Westerners approach business in a direct and strictly formal manner, Filipinos are cheerful and chatty. Filipinos like chatting about common friends, common interests, and the news, even during business meetings and negotiations. One must approach their Filipino employees or associates in a friendly and cheerful manner. Even when exchanging business cards, one must keep the exchange cordial and informal.

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Cutting Through the Philippines Outsourcing Red Tape – An Introduction
By Aweng Moral-Basco

Since the 1980′s outsourcing has become a vital component of Business Process Management. The increasing need to support company operations, large and small brought way to the birth of outsourcing services. The process involves delegating operations of moderate importance to a solo entrepreneur or a staffing agency that specializes in the management of that operation. Properly planned and executed delegation of business processes would result to conserved energy and assets, lowered costs, and maximized use of workforce, technology, capital and other resources. This supply-chain in this industry is usually legalized by a binding contract between the client and the outsourcing service provider. (more…)

There are lots of reasons to use technology in outsourcing these days. You may want to improve communication between your in-house and offshore teams, monitor activities of outsourced personnel, or organize customer data in ways that are both easily accessible and secure.

Team communication is an important part of any outsourcing strategy. Without it, efficiency breaks down and projects become more costly. (more…)