There’s no doubt that the business process outsourcing industry is booming, and according to a recent PricewaterhouseCoopers survey, it shows no sign of stopping in 2010.  These highlights from the survey indicate what the business process outsourcing industry can expect in 2010: (more…)

Some studies indicate that proximity is everything when building strong working relationships.  For example, spreading employees out on different floors in the same building impacts their ability to work together effectively and build relationships with each other.

What challenges do BPO companies in the Philippines face when their key customers are located thousands of miles away?  There are several ways to build stronger relationships with business process outsourcing clients.  Here are three suggestions to enhance the level of trust between outsourcing partners: (more…)

This post was written by Jazzenhea Barro, a valued team member at TryBPO.com.  She’s known as a “jack of all trades” and has a good understanding of the multiple projects and campaigns run at the company and provides unique insight into working through cultural differences at a BPO.

Cultural differences have never been an issue for me and for some other Filipinos. Dealing with a diversity of races is not outrageously challenging, but admittedly sometimes we all have a hard time coping with other people’s attitude and culture, and that is why we should view it as a challenge. In BPO companies in the Philippines, it’s common to be exposed to this type of challenge and looking at creative ways to meet that challenge. (more…)

This post was written by a guest author to TryBPO.com to provide an alternative look to our readers and to offer the best outsourcing news and information in 2010. Jacob Cherian writes for SourcingLine, a leading source news and directories related to outsourcing.

Following a massive layoff of workers in the U.S. in 2009, IBM is planning to cut more jobs – as many 2,000. So far, IBM has not commented on the recent round of cuts.

News about the layoffs sprout from the Alliance@IBM/CWA Local 1701, which collects information from employees directly. The Alliance has alleged that spinning off jobs to outsourcing locations is the major factor behind the job cuts.

One employee, speaking on the condition of anonymity told reporters, “IBM is clearly offshoring things where they can.” This was a UNIX administrator with experience of 10 years at IBM.  He added that at one time he had 15 U.S. workers working with him. However, that count was decreased with new customer support teams emerging in Brazil, India and Argentina. (more…)

Are you looking for a job…again?  Did your last company move to a new offshore location and leave you behind?  Were you adversely affected by downsizing of layoffs?  If you answered yes to one or more of these questions, chances are that you could benefit from looking for a business process outsourcing job in Davao City.

Here are three practical reasons why a business process outsourcing job or call center job in Davao city will provide just the types of rewards you are looking for: (more…)

If the outsourcing industry can be viewed as a type of “barometer” for conditions in the global market, then things are looking up in the business world.  This industry turned in remarkable statistics for the year 2009; in fact, it was the best performance in the last six consecutive quarters.

According to statistics from the 4Q09 Global TPI Index – which examines activity on outsourcing contracts with a value of $25 million or more – the outsourcing industry is in the midst of a steady recovery process. (more…)