BPO in the Philippines: Great for American Companies – and the Local Economy12 Aug
The key to successful business is through the Philippines
Business process outsourcing has grown exponentially in the last five years in the Philippines, with companies like Prudential Corporation, Thomson Reuters, and even Sara Lee Corporation outsourcing to the country. Analysts predict that BPO will continue to grow in the Philippines – which is good news for American corporations who want to focus on core operations and save costs, as well as the local Filipino economy.
There are many reasons why outsourcing continues to grow in places like Davao City, Philippines, and even more reasons why business can benefit business can benefit from developing these offshoring relationships.
- Employers can offer more competitive wages in the Filipino market. The cost of recruiting, hiring and training a Filipino call center agent or virtual assistant is significantly less than the resources needed to accomplish the task domestically. A company that engages in a business process outsourcing relationship in the Philippines can also offer more competitive wages than other local industries. This makes it easy to attract and retain top talent – while still saving on HR costs. It also fortifies the Filipino economy and creates more and more new jobs in urban centers like Davao City.
- Opportunities for Filipino employees to get on a promising career track abound. Companies developing business process outsourcing relationships in the Philippines are an attractive solution for new college graduates and individuals looking for a career change. In addition, the BPO industry pays more than other sectors. For example, a nurse who becomes a BPO transcriptionist will make up to P22,500 a month in contrast to only P10,000 in a hospital job. Potential candidates for hire with business process outsourcing companies enjoy the opportunity to get on-the-job training, personal and professional development, and a chance to move up the corporate ladder in a burgeoning industry. This results in satisfied, long-term employees who consistently go above and beyond the call of duty.
- Demand for business process outsourcing will continue to grow, thus providing stability and promise for Filipinos. The demand for qualified business process outsourcing firms is growing and will continue to do so in the near future. Investing in this industry in terms of finances, resources and employee development provides an exciting and lucrative return. Foreign investors can rest assured that they will receive quality service at an affordable rate, while domestic companies in the Philippines can enjoy job security and potential for growth. Call center agents and virtual assistants will have the opportunity to explore a variety of career paths in different industries. Overall, it is a win-win situation for foreign and domestic companies.
The Philippines is a gem in the business process outsourcing industry. This is a unique place where cross-cultural relationships can grow and prosper, and with blossoming urban centers like Davao City on the map, it promises a bright future for both Filipino and foreign business professionals.
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30 Responses to “BPO in the Philippines: Great for American Companies – and the Local Economy”
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Well said
I just stopped by your blog and thought I would say hello. I like your site design. Looking forward to reading more down the road.
@Randy Michols – Thanks for the reply.
@Stacey Derbinshire – Thank you for the compliment! Please let us know if there’s anything you think we should change, write about, etc.
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Indeed agree. Outsourcing is very popular right now. Many job seekers preferred to work on a call center because of high salary. Thanks I’ll keep visit your site very nice. Thanks.
Hi Jacobs this site is really a good one.Now the Philippines is a grooming center for BPO Industry.Your analysis is perfect,many US firms are looking for Philippines services just because of Quality and well trained Services..Thank you
@carpolaw – I took a look at your site and see that you provide valuable information to potential business owners as to incorporation in the Philippines. How has business been for you?
@Jacob – I see that you have a BPO company based in the UK with an office in India. How do you think Indian BPO compares to Philippines BPO? What are the advantages/disadvantages from your view?
If a company is considering new BPO projects, it must begin to develop a BPO strategy and make decisions soon. Companies must consider if BPO offers an opportunity for them to improve services without capital investment, offload noncore services or reduce operational costs.
I chanced upon to view your blog and found it very interesting as well as very informative, i was need such type information, which you have submitted. I really thankful to you, this posting help a huge number of people. Great … Keep it up!
I fully agree. Outsourcing is very popular right now. Many job seekers preferred to work on a call center because of high salary. Thanks I’ll keep visit your site very nice.
This is Deepak i am myself MBA and planing to open bpo company and need information what is the first step to open bpo comapany
@Deepak
Thank you for the comment! One of the first things you should do is put together a business plan. What kind of services do you offer? Who’s your ideal client? How do you plan to acquire customers? Where will you be located and why? Contact us at info@trybpo.com if you’re looking to get started in outsourcing and we’d be happy to walk you through it.
It was good news for sone Filipinos because American will hire Filipinos. Jobs for Filipinos, benefits to government and profit to Americans.
I have gone through some sites for tips for BPO and also consultant studies for further its interesting to get some tips in that for Business Process Outsourcing.
Even India, which has been touted as the leader of outsourcing destinations, has recognized the Philippines as a frontier for investments and profits.
As an example– Infosys BPO, ranked among the leading BPO companies in India by NASSCOM and the International Association of Outsourcing Professionals, together with worldwide leader in networking CISCO has recently opened its first BPO branch in the
Philippines last July 2009 to cater to multiple clients in the technology industry.
We need non-voice project. Hope have a good co-operation.
Nice article!
I love to retweet all your blogs about outsourcing! It helps possible clients to understand how it works.!
Outsourcing to Philippines and Poland seems to be growing at a faster rate than expected. Just yesterday I came across a report by Global Services- Tholons, on Top 50 Emerging Global Outsourcing Cities, that has a city in Philippines topping the list. Cheers!
Link to the report: http://www.globalservicesmedia.com/Content/general200910147540.asp
@Ashwin
Why Poland? I don’t have much information on outsourcing there although I understand a lot of eastern Europe is a great place to do business. Do you have any personal success stories you would like to share?
@Lucy
Thanks! We try to make our blogs relevant to those unfamiliar with the outsource business. We hope to help other avoid some of the common mistakes, epecially when first starting up.
@Anne
Do you have a need to fill or are you looking for projects? We are a provider of non-voice BPO labor as well, so there may be a conflict in interest here.
@Philam
I think the easier to understand accent here in the Philippines makes Americans more comfortable doing business here over India. Also, culture the Philippines and America are much closer. These advatages apply not only to traditional voice campaigns like outbound telemarketing or inbound customer support but also to technical projects. One of our newly acquire properties, TwitArt.com uses local labor in Davao. I have found it very easy to communicate and work with the staff. Right from the beginning it was a success.
Joseph: I haven’t come across any, but assume their 40 million population, a strong education system and proximity to Western Europe may be working to their advantage.
thank you for the information. it really helps my research paper in economincs
Hi,
We are accredited Electronic Manufacturing company here in PEZA cavite. The Company have to freeze the operation since 1995 due to change of management. This time the new management is looking for business partner to operate the factory. We are now in the stage of preparing the factory clean up to operate immediately probably January 2010. Please advise.
SIR/MAM
I WANT TO MAKE CAREER IN BPO, SO SIR PLEASE TELL ME ABOUT GROWTH IN BPO.
IS IT MY RIGHT DECISSION TO MAKE CAREER IN BPO.
The Philippines has been one of the major Asian hot spots as far as Business Process Outsourcing is concerned. Presently BPO jobs here are not concentrated in Manila alone but other provinces have also become important players. Without much fun fare, global marketing and globe trotting, the Philippines became a natural choice and a preferred destination by Global Business Process Outsourcing (BPO) companies today. This phenomenon came about just through word of mouth from existing BPO players in the country. After setting their back offices in country BPO global players learned from their back office experiences how world class the Filipinos were when it comes to the voice services. BPO companies realized how Filipinos were excellent in their command of fluent English with a neutral accent. -Jaime-
@Outsourcing Tech Support
Yes, we love to see BPO branching into other areas in the Philippines. It’s cutting down costs and making it convenient for more Filipinos to stay close to their families.
Filipino accents are considerably better than their Indian counterparts when it comes to English in the US.
@Joseph and Justin
Hello. I am looking for a non-voice project for my center. Our branch is located in the Philippines. I am very thankful to all that you compliment how Filipinos work and deliver services. Hope to get in touch with you for future projects. Email me at j.quilban@globalebizoutsource.com. Thank you.
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