If you are considering outsourcing business processes, you may have a few concerns on your mind.  What if you receive complaints that your company isn’t committed to the local community because it uses business process outsourcing?  What about customer inquiries regarding why the staff manning your call centers have trouble understanding English?

Business process outsourcing has its share of stereotypical drawbacks.  However, there are many advantages to outsourcing, and with these perspectives in mind, it is very easy to preserve your company’s good name.

• You can improve jobs in your community with business process outsourcing. With some of the basic functions of your business outsourced to the Philippines, you can make a conscious effort to focus on more value-oriented business development in the domestic arena.  Maybe this means increasing your research and development and hiring local engineers for assistance.  Perhaps you may want to expand your manufacturing to meet increased need, and thus, you can hire technically skilled individuals.  Or maybe your company will enjoy such dramatic savings from business process outsourcing that it will be possible to introduce a new employee benefits package or strengthen up an old one.  With BPO, you can focus your efforts on the core value of your business, as well as used the money you save to grow your company in meaningful ways.

• You enjoy the most BPO success with a steady timeline. In a business process outsourcing relationship, time plays a large role in determining the success of the endeavor.  Just as you spend weeks or months training new domestic employees, there is a ramp-up period that needs to take place with any outsourcing relationship.  By building a solid foundation, BPO employees can fully understand your customer service philosophy, your product line, and how to best manage clients with the utmost satisfaction. 
• Choose the right country and culture for outsourcing. While some may associate outsourcing with India, the Philippines has the most cultural and linguistic similarities with the United States.  The Philippines has a prevalent English-speaking population that boasts a 94% literacy rate.  In addition, as a former colony of the United States, the Filipino culture is quite compatible with the western world – and even today, Filipinos enjoy watching American TV programs and reading American literature.  The Philippines offers a talent pool that is highly proficient in English, and along with its excellent infrastructure in telecommunications, it is no wonder why this country is rapidly growing in popularity amongst American companies looking to outsource their business processes. 

There are many positive attributes of business process outsourcing.  No matter where the location, there is a bright side to every offshoring relationship, and it is possible to do business overseas without losing your company’s hard-earned reputation.

Related articles

• 3 Outsourcing Dangers Your Offshore Partner Does Not Want You to Know (brazencareerist.com)
• BPO in the Philippines: Great for American Companies – and the Local Economy (trybpo.com)
• Filipino Etiquette vs. American Etiquette: Understanding the Differences (trybpo.com)