With the growing popularity of outsourcing as a business solution, customer satisfaction surveys are providing insight into which countries are best servicing their partners.  A new study conducted by Datacraft Asia shows that outsourcing to the Philippines and other places in Asia is one of the best options that ultimately leads to greater customer satisfaction than other options in different countries.

Philippines and Asia Providing Stellar Service

Currently, the Philippines and the rest of Asia lead the business process outsourcing market when it comes to customer satisfaction, with 78.6% of customers indicating ample performance.  This is a significant difference when compared to the fact that only 64.7% of customers dealing with a process outsourcing partner in another part of the world indicate satisfactory performance.

Why the Philippines is Outperforming Other BPO Destinations

What makes outsourcing to the Philippines and other locations in Asia a more pleasant experience for customers than other destinations?  One important factor when businesses choose to go with a Philippines outsource is that employees tend to stay with companies longer.  There are fewer alternative employment solutions, making outsourcing to the Philippines or other Asian locations a safe and suitable choice.  Lower turnover rates mean that employees have a better understanding of their roles and responsibilities than other companies in different countries.

High retention rates also contribute to what makes outsourcing to the Philippines a more cost effective solution for businesses.  The stable supply of workers helps to control wage increases and keep rates affordable for companies who opt for a Philippine outsource decision.  A study of companies making use of business process outsourcing partners indicated that 73% prefer outsourcing to the Philippines because of the cost effectiveness.  An additional 60% of businesses surveyed also indicated that staff is more available and flexible in Asian countries.

These impressive statistics are evidence that Philippines outsourcing is a positive relationship for businesses in a variety of industries.  The country features a strong workforce that is ready to manage multiple responsibilities and any volume of work necessary to get the job done right for an outsourcing partner.  Outsourcing to the Philippines is clearly a cost effective measure and one of the best ways to ensure high-quality customer service in the long run.