Comments on: Technology in Outsourcing – Increased Oversight and Efficiency from your Outsourcing Team

By: Joseph Magnotti

Joseph Magnotti — Tue, 23 Nov 2010 07:11:38 +0000

Sounds to me like you need to have a heart to heart with your supervisor. Try taking them out for coffee. Don’t be confrontational, but explain your issues with the way they manage. Only if they refuse to listen or get angry should escalate higher up the food chain. Best of luck!

By: Mary

Mary — Tue, 23 Nov 2010 06:37:02 +0000

I am in a team(outsourcing team) that the supervisor does not know how to Manage the team. Whenever she has small issues, she sends the email directly to the Team manager(belongs to another org), and that small issue is actually due to her mishandling of the case, and then the manager has to reply to every of the emails stating how she should do…and then a team member learns from the supervisor, whenever he has any issue, he sends the email to the manager…previously I had a very good team which we used “internal discussion” before sending any emails to manager, and also we used a single point of contact–which means only to address the same issue by one person at the situation that every one comes to the same point of view that it’s really an issue…and the manager was very satisfied with the style…now since I am not in the position as a Lead, and experiencing that mess in the new team, the only thought I have is to find a job in another company, ready to leave…It’s really very important to have the right person to lead the team.

By: Joseph Magnotti

Joseph Magnotti — Mon, 16 Aug 2010 19:14:00 +0000

Can you point out specific examples?

By: Grant T.

Grant T. — Mon, 16 Aug 2010 18:49:41 +0000

Activity monitor is a pretty intrusive. We’ve had great luck with Peerdrum.

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Wed, 17 Mar 2010 05:56:07 +0000

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By: uberVU - social comments

uberVU - social comments — Wed, 10 Mar 2010 05:08:29 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by TryBPO: Using technology to monitor your outsourced team gives you peace of mind and provides honest, fair oversight http://bit.ly/13wIO5...

By: Joseph Magnotti

Joseph Magnotti — Sun, 14 Feb 2010 02:51:41 +0000

@Ron

I recently saw a program on Discovery about Boeing’s problems. They look incompetent. However such a large company and complex project is not easy to apply these simple rules to. Do you have and success stories where team communication saved a project?

Here at TryBPO.com we have a “cubicle next store” mentality allowing our customers seamless communication with their agents. Many of our project run smoothly due to this philosophy.

By: Ron Tomlin

Ron Tomlin — Sat, 13 Feb 2010 16:50:06 +0000

Boeing’s 787 Dreamliner program is the poster child for the need of even better collaboration

By: Cutting Through the Philippines Outsourcing Red Tape - An Introduction | TryBPO.com Philippines Outsourcing News and Information

Wed, 12 Aug 2009 22:59:54 +0000

[...] would result to conserved energy and assets, lowered costs, and maximized use of workforce, technology, capital and other resources. This supply-chain in this industry is usually legalized by a binding [...]